FAQs

The www.yourtexasbenefits.com portal is ideal for anyone who wishes to apply for the benefits that Texas Health and Human Services offers. Instead of having to visit offices and spend time there, you can simply log on to the official YourTexasBenefits website and then submit your application within minutes.

Now, if you are using the Your Texas Benefits website for the first, then it is common to have questions about the features and functionalities that are offered by the portal.

In this article, we have created a list of the frequently asked questions about the YourTexasBenefits.com website, along with their answers. The questions and answers listed in this article will most likely clear any doubts/concerns you may be having on your mind.

FAQ 

What are the ways to apply for food stamps in Texas?

The easiest way to apply for the SNAP Food Benefits as a resident of Texas is by visiting the www.yourtexasbenefits.com website. Alternatively, you can also call up the local food stamps office in your locality or reach out to the SNAP toll-free contact number 1-877-541-7905 to get further assistance.

What is my Texas Benefits card used for?

Your Texas Benefits card will be a Lone Star Card as it is the card used by the Texas Electronic Benefit Transfer system (EBT). Once the card is provisioned to you and you receive the card, you can use it to access benefits related to SNAP (Supplemental Nutrition Assistance Program), that you are eligible for. You can use the SNAP Lone Star Card just like an ordinary debit card, but it can only be used for the purchase of food and groceries and not things like alcoholic beverages or tobacco.

How can I report a lost/stolen Lone Star Card?

You can report a lost or stolen Lone Star Card from within the YourTexasBenefits portal or using the Your Texas Benefits mobile application on Android or iOS. If accessing the mobile app or the web portal of Your Texas Benefits is not immediately possible, then it is recommended that you dial the EBT hotline number at 1-800-777-7328 to block your card as soon as you find it stolen/lost.

How can I order a replacement card for my Lone Star Card?

Once you mark your Lone Star Card as stolen or lost, you will then have the option to order a replacement card. The replacement card can be ordered to your registered address either by using the YourTexasBenefits official website or the official Your Texas Benefits mobile app that exists for the Android and iOS operating systems.

How do I get notified about a letter/notice as part of my benefits application?

Once there is a notice/letter associated with your application on the YourTexasBenefits website, the same will be communicated to you either via an email or a text message based on the contact information that you have provided initially.

It is important to note that all the notices/letters may not be visible in the YourTexasBenefits portal. Some may be directly communicated to you via only an email or SMS message.