Troubleshooting Guide is an online portal that allows you to find the various programs that are in place in the state of Texas for the welfare of the residents. By visiting the portal, you can see all the details including the eligibility criteria that need to be met to be able to apply for any of the benefits. Also, you can apply online for any of the supported benefit schemes through the YourTexasBenefits official website as well.

Now, if you’re a beginner user of the YourTexasBenefits portal, then you may come across some challenges or troubles while you get used to the platform and its functionalities.

In this article, we will be taking you through a troubleshooting guide for the portal, which will help you understand the various issues and the solutions for them. Troubleshooting Guide

  • not loading, what to do?

    If you are unable to connect to the official YourTexasBenefits portal, below are some of the troubleshooting steps that can help you fix the issue:
  • The first thing to make sure of is that you are indeed connecting to the right website address.
  • Next, make sure that your device is connected to the internet and that the internet connection is active.
  • Also, in case you are connected to a VPN on your device, ensure that the VPN is not blocking your access to the official YourTexasBenefits website.
  • If everything looks fine and still if you are unable to connect to the YourTexasBenefits website, contact the YourTexasBenefits support team for further assistance.

    1. What to do if I forgot YourTexasBenefits portal username/password?

      In case you forgot the username/password associated with your log in account on the YourTexasBenefits portal, you can just click on the “Forgot User Name” or “Forgot password”  options on the login page.

      There will be a few on-screen instructions that you will have to complete. And once done, you will be able to retrieve your YourTexasBenefits username or reset YourTexasBenefits password.

    2. What to do if I can’t reset my YourTexasBenefits password online?

      In case you are facing difficulties while trying to reset the password of the YourTexasBenefits portal, you can dial the number 1-877-541-7905 for assistance. You need to select the option “2” while on call to be directed to the office for HHSC benefits. Once your identity is verified, a temporary password will be set on your account, which can then be changed upon the next login.

  • My YourTexasBenefits username/password doesn’t work, what to do?

    In case you’re having difficulties logging into YourTexasBenefits using your credentials, the below tips may help:
    1. Make sure that you are entering the correct username and password. Ensure that your password was not changed recently and that you are not entering an older password.
    2. The username/password for YourTexasBenefit login is case-sensitive, ensure that you are entering the details correctly.
    3. Make sure that your keyboard is set to the correct language and is not modifying your input.
    4. If you still are unable to login to your account, we suggest getting in touch with the support team at YourTexasBenefits or reset your password online.